Refund / Delivery Policy

/Refund / Delivery Policy
Refund / Delivery Policy2018-10-04T11:35:16+00:00

Refund / Delivery Policy

Shipping & Delivery

Orders are sent via courier, on a next day delivery. This qualifies as a one or two day shipping.

Costs

Shipping is FREE for orders over £100 in value, and £4.95 flat-rate for product orders under £100.

Delivery Services and Times

Dispatch is usually within 24 hours (often same day), and is via 48 hour service with our chosen courier partners.

Scotland and Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly

Please note that whilst we can deliver to most of these areas (see below for exceptions), orders delivered to the above areas will be subject to a delivery surcharge, which will be charged at the time of dispatch. This is the case even for orders that otherwise would qualify for free shipping. If you are in one of these areas, please order using the website as normal, and we will contact you regarding any surcharges. If at this point you prefer to cancel, we can issue a full refund. We apologise for this situation, which is due to limitations imposed upon us by our chosen courier.

Returns & Replacements

We only will accept returns on faulty goods, please call for details or to request a return. This does not affect your statutory rights.

Pricing & Promotions

We aim to keep all pricing as accurate as possible, however, in the event of online pricing errors we reserve the right to cancel and/or refund orders before dispatch. We do not consider an order to be accepted until we have dispatched any sold items. All promotions and offers are subject to availability and stock levels.